Quick Answer#
Document a turnover by combining a room-by-room checklist, photos taken after cleaning, and a note describing anything unusual. Together these give a clear, specific record of the property's condition at that point in time.
Why Documentation Matters Between Guests#
The time between one guest checking out and the next checking in is when disputes are hardest to resolve, because there's no one else present to verify what the property actually looked like. A documented turnover fills that gap.
The Three Parts of a Good Record#
A checklist — confirms which tasks and areas were addressed, room by room, and flags anything that needs attention.
Photos — show the property's actual condition rather than relying on a verbal description.
A note — captures anything that doesn't fit neatly into a checklist item, such as an unusual mess left by the previous guest or a maintenance concern.
Step-by-Step#
- Work through the property's checklist section by section.
- Photograph each area after it's cleaned.
- Note anything the owner should know that isn't already covered by the checklist or photos.
- Submit the completed record so it's attached to that specific turnover.
How Clean Report Handles This#
Clean Report's turnover flow is built around exactly these three parts — checklist, photos, and a note — and combines them automatically into one Clean Report per turnover, kept with the property's history.
Frequently Asked Questions#
Do I need to document every single item in every room? Focus on what would matter if a guest complained or a dispute came up: cleanliness, working amenities, and anything visibly damaged.
How is this different from a routine inspection? Documentation happens as part of the cleaning itself, by the person doing the work, rather than as a separate visit by someone else.