Help & FAQs for STR Cleaners

Cleaner Answer

Getting Started as a Cleaner

Start by learning the systems professional turnover cleaners rely on — consistent room circuits, a top-to-bottom cleaning sequence, and a standard toolkit — then use Clean Report to document every turnover with photos and checklists. That documentation becomes your track record: proof of consistent, verified work that you can show new clients when you're ready to grow.

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Cleaner Answer

Open a Cleaning Request

Open the property's link and tap start on the current turnover. This opens that turnover's Clean Report and marks it as in progress so the owner can see cleaning has begun.

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Cleaner Answer

Report a Property Issue

Flag the specific checklist item if the issue relates to one, or use the "Anything the owner needs to know?" step to describe anything else — such as damage or a maintenance problem — in your own words before submitting the report.

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Cleaner Answer

Submit a Clean Report

On the Finish Turnover step, confirm your name and select the button to mark the property ready. This submits the report, notifies the owner, and shows you a confirmation screen summarizing what was completed.

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Cleaner Answer

Take Cleaning Photos

During the Turnover Photos step, upload photos of the property directly from your phone. You can select several at once, and they upload in the background while you continue with the rest of the report.

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