Quick Answer#
Flag the specific checklist item if the issue relates to one, or use the Anything the owner needs to know? step to describe anything else — such as damage or a maintenance problem — in your own words before submitting the report.
Step-by-Step#
- For an issue tied to a specific checklist item (for example, a stained cushion in the living room), flag that item while working through the Quick Checklist step, rather than just checking it off.
- For anything broader — a damaged appliance, something missing, or anything else the owner should know — use the Anything the owner needs to know? step. Choose Yes and describe what you noticed in your own words.
- Continue and submit the report as normal. Your notes and any flagged items are attached to the completed Clean Report for the owner to review.
Why This Matters#
A flagged item or a clear note becomes part of the property's permanent record, rather than a detail that only lives in a text message and can get lost.
Frequently Asked Questions#
Should I still contact the owner directly for something urgent? Yes. For anything that needs immediate attention, reach out to the owner directly as well, since they may not see the Clean Report right away.
Can I add a photo to support what I'm reporting? Yes — include a photo of the issue in the Turnover Photos step so the owner can see it alongside your note.