Quick Answer#
A Clean Report moves through three stages — created, in progress, and submitted — as a cleaner opens a turnover, works through the checklist and photos, and finishes. Once submitted, it becomes a permanent record in the property's turnover history.
The Three Stages#
Created — a turnover exists (usually from the property's synced calendar or scheduling) but the cleaner hasn't started it yet. This is effectively a placeholder and doesn't yet appear as an item in the property's reviewable turnover history.
In progress — the cleaner has opened the turnover and started working through it. The owner can see that cleaning is underway.
Submitted — the cleaner has finished the checklist, submitted photos, added any notes, and confirmed the turnover is complete. The report is now a finished record the owner can review at any time.
How a Cleaner Moves a Report Through These Stages#
- The cleaner opens the property's link and taps start, moving the report from created to in progress.
- The cleaner completes the checklist, uploads photos, and adds a note if needed.
- The cleaner submits the report, moving it to submitted and notifying the owner.
Access#
Each report is reached through a private link tied to that specific turnover — the cleaner uses it to complete the report, and the owner uses the property's dashboard to review it once submitted.
Frequently Asked Questions#
Can a report go back to an earlier stage? Once submitted, a report represents the finished record of that turnover.
What if a cleaner starts a turnover but doesn't finish it? It stays in progress until submitted; the owner can see from the dashboard that it hasn't been completed yet.