Problem#
A cleaner opens their link and sees a message that it's invalid, expired, or revoked, instead of the turnover they expect.
Most Likely Causes#
- The link expired. A specific turnover's report link expires after 24 hours (if the cleaner started it) or 7 days (if the owner generated it).
- The link was revoked. An owner can intentionally cut off access to a specific turnover's link.
- The wrong link was used. A link from a previous turnover won't open the current one.
Fastest Fix#
- Have the cleaner open the property's permanent cleaner link instead (the one that doesn't change turnover to turnover) — it will show the current or upcoming turnover and let them start fresh.
- If they only have an old, specific turnover link, the owner can generate a new one from the property's dashboard.
Diagnostic Steps#
- "Invalid or expired" means the link has simply timed out — this is expected behavior, not an error, if enough time has passed since it was created.
- "This link has been revoked" means someone intentionally disabled it — see Revoke a Cleaner's Access Link for why an owner might do this.
- Confirm the cleaner is opening the most recently sent link, not one from an earlier text or message.
Advanced Troubleshooting#
If the permanent cleaner link also doesn't work, double-check it was copied in full when it was shared — a link cut off partway through won't resolve correctly.
Contact Support#
If the property's permanent cleaner link itself doesn't work, contact support with the property name so the link can be checked.