Problem#
Photos selected during the Turnover Photos step don't finish uploading, or seem stuck.
Most Likely Causes#
- A weak or unstable internet or cell connection.
- Too many photos selected in one batch, slowing things down.
- An unsupported file type — Clean Report accepts common photo formats like JPEG, PNG, and HEIC/HEIF (the format many iPhones use by default).
- The app or browser tab was closed before the upload finished.
Fastest Fix#
- Move to an area with a stronger Wi-Fi or cell signal if possible.
- Upload a smaller batch of photos (5–10) instead of all of them at once.
- Keep the tab open and wait a minute or two before assuming it's stuck — uploads continue in the background while you work through other steps.
Advanced Troubleshooting#
- Check the file type. If a photo was saved in an unusual format from editing software, try re-saving or re-exporting it as a standard JPEG.
- Try a different photo app. Some third-party camera apps save files in formats that may not upload correctly; your phone's default camera app is the most reliable choice.
- Restart the upload. If a batch appears stuck, leaving and reopening the Turnover Photos step and re-selecting the remaining photos usually resolves it.
Contact Support#
If photos still won't upload after trying a smaller batch on a stable connection, contact support with the property name and roughly when the upload was attempted.