Terms of Service & SMS Terms
Clear and transparent guidelines for using the Clean Report property turnover platform and text notification service.
Last updated: August 26, 2026
1. Agreement to Terms
By accessing or using the Clean Report website, platform, or mobile links ("Services"), provided by Clean Report LLC ("Clean Report," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Services.
2. Description of Services
Clean Report is an operational turnover verification and walkthrough reporting platform used by short-term rental property owners, property managers, and cleaners. The platform enables hosts to configure property inspection checklists and allows cleaners to document turnover progress, upload photographic proof of clean, and confirm property readiness.
3. SMS & Text Messaging Terms
Clean Report offers automated transactional text messaging notifications to short-term rental owners, property managers, and cleaners who have explicitly opted in to receive SMS messages.
3.1. Program Description & Message Types
When you opt in to Clean Report text message notifications, you will receive transactional messages regarding:
- Property turnover assignments and scheduling alerts
- Secure magic links to open and complete cleaning walkthrough reports
- Operational reminders and property-specific instructions
- Turnover completion confirmations and report readiness status
No Marketing: Clean Report does not send promotional, marketing, or third-party advertising text messages.
3.2. Explicit Opt-In Requirement
Cleaners and users opt in directly by providing their mobile phone number and actively checking an unchecked consent checkbox on the Clean Report application or turnover landing page. An owner entering a cleaner's phone number does not constitute consent; the recipient must independently opt in. Clean Report maintains a secure, timestamped audit log of all consent events (including date, time, IP address, method, and consent version).
3.3. Message Frequency & Rates
Message frequency varies depending on property turnover activity and scheduled cleanings. Standard message and data rates may apply from your mobile carrier for any messages sent to you from us and to us from you.
3.4. Opt-Out & STOP Instructions
You can cancel SMS notifications at any time. Simply reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message received from Clean Report. Upon sending STOP, we will send you a confirmation SMS confirming that you have been unsubscribed, and you will receive no further text messages unless you re-subscribe by replying START or opting in again via the web application.
3.5. Customer Support & HELP Instructions
For assistance or information regarding text messages, reply HELP or INFO to any message from Clean Report, or contact our support team directly at cleanreport.app@gmail.com.
3.6. Carrier Liability Disclaimer
Mobile carriers (including but not limited to AT&T, T-Mobile, Verizon, Sprint, and others) are not liable for delayed or undelivered messages.
4. Privacy & Data Protection
Your privacy is paramount. Please review our Privacy Policy to understand our data practices. As stated in our Privacy Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Contact Information
If you have any questions or concerns regarding these Terms of Service or SMS terms, please contact:
Clean Report LLC
Email: cleanreport.app@gmail.com
Website: https://cleanreport.app