Add a Cleaner

Quick Answer#

Clean Report doesn't use per-cleaner accounts or invitations. Instead, each property has one permanent cleaner access link. Enter your cleaner's name and phone number in the property's details, then share that property's link with them — they reuse the same link for every turnover.

Why This Matters#

Cleaners often change or fill in for each other, and requiring a separate login for every cleaner adds friction on the day of a turnover. Clean Report instead ties one reusable link to the property itself, so whoever is cleaning that day can open it and get to work immediately.

Step-by-Step#

1. Open the property and go to Property Setup & Sharing.
2. Enter (or update) the cleaner's name and phone number. This is used for turnover notifications and appears on the completed Clean Report.
3. Copy the Cleaner Access Link shown in that same panel.
4. Send the link to your cleaner however you normally communicate with them — text message, email or chat.
5. Use Preview Hub if you want to check the cleaner experience first. The preview opens in a new tab and does not start a report.
6. Your cleaner bookmarks the link and reuses it for every future turnover at that property.

Automatic Text Timing#

When calendar sync detects a turnover, Clean Report can text the cleaner's report link automatically. Under Cleaner, Rate & Notifications, set Time to Text Cleaner Link to send immediately, wait 5, 10 or 15 minutes, or enter a custom delay. The delay appears beside the cleaner on the owner dashboard, so you can tell at a glance when the link is scheduled to go out.

Frequently Asked Questions#

Does the cleaner need to create an account? No. The link itself is what gives them access to that property's checklist and photo submission.

What if I switch cleaners? Update the cleaner's name and phone number in Property Setup & Sharing and share the same link with the new cleaner. The link itself doesn't need to change.

Can the same cleaner work on more than one property? Yes. Each property has its own link, so a cleaner working multiple properties simply uses a different link for each one.

Will the cleaner get notified automatically about upcoming turnovers? If the property's calendar is synced, Clean Report can text the cleaner's access link automatically when a new turnover is detected. You control how long Clean Report waits before sending it from Property Setup & Sharing.

Will previewing the Cleaner Hub create an in-progress report? No. Preview Hub opens the cleaner view in a separate browser tab without starting a turnover report or changing report history.