Quick Answer#
Property issues in Clean Report take two forms inside a Clean Report: checklist items the cleaner flagged during the turnover, and a free-text note the cleaner can leave if something needs the owner's attention. Both appear together on the completed report.
How Clean Report Handles This#
Clean Report doesn't keep a separate list of maintenance tickets. Instead, anything the cleaner notices gets attached directly to that turnover's Clean Report, in one of two ways:
- Flagged checklist items — while working through the checklist, the cleaner can flag an individual item (for example, a stained cushion in the living room) rather than simply checking it off.
- A note for the owner — in the "Anything the owner needs to know?" step, the cleaner can describe something broader, like a maintenance problem that doesn't map to a single checklist item.
Step-by-Step#
- Open the property and go to Turnover Reports.
- Open the report for the turnover you want to review.
- Look for flagged items in the checklist, and read any note the cleaner left in the report.
Frequently Asked Questions#
Does Clean Report track issues over time, separate from each report? Not currently. Each flagged item or note lives with the turnover it was reported in. To see whether the same problem keeps coming up, compare notes across recent reports for the property.
What should a cleaner do if something is urgent? For anything that needs immediate attention, a cleaner should still contact the owner directly in addition to noting it on the Clean Report, since the owner may not review the report right away.