Glossary

Access code A code used to unlock or enter a property or secured area. Accountability Clear ownership of actions, observations, and follow-through. After photos Photos documenting property condition after cleaning or corrective work. Amenities Features or items provided for guest comfort and use. Appliance A powered device provided for household or guest use. Arrival time The recorded time when a cleaner reaches the property. Audit trail A chronological record showing what happened, when, and by whom. Back-to-back Consecutive bookings with no unoccupied night between them. Bed making Preparing a bed with clean linens in the required arrangement. Bedding The sheets, covers, pillows, and related items used on a bed. Before photos Photos documenting property condition before cleaning or corrective work. Biohazard Biological material that may create a health risk and needs special handling. Carbon monoxide detector A device designed to detect dangerous carbon monoxide levels. Check-in The scheduled time from which an arriving guest may enter the property. Checklist A defined list of items to review or complete. Checkout The scheduled time by which a departing guest must leave the property. Clean Report The record generated for a single vacation rental turnover, combining the cleaner's completed checklist, submitted photos, any flagged items, and a note from the cleaner if one was left. Cleaner The person who performs a vacation rental turnover — completing the property's checklist, submitting photos, and reporting anything the owner should know. Cleaner access The instructions, credentials, and permission a cleaner needs to enter. Cleaner assignment The association of a cleaner or crew with a scheduled turnover. Cleaner notes Observations or context recorded by the cleaner during a turnover. Cleaner performance The observed consistency, quality, and completion of a cleaner's work. Cleaner reliability A cleaner's consistency in arriving, communicating, and completing work as agreed. Cleaner score A numeric summary intended to reflect a cleaner's measured performance. Cleaning Evidence Documented proof that a cleaning happened and what condition it left a property in — typically photographs, a completed checklist and a timestamp, kept together rather than a verbal report alone. Cleaning crew A team assigned to clean and reset a property. Cleaning history The chronological record of cleaning services and their outcomes. Cleaning protocol The defined methods and sequence used to clean a property. Cleaning report A record of cleaning observations, evidence, completion, and readiness. Cleaning standard The expected level of cleanliness and presentation for a property. Cleaning verification Evidence-based confirmation that required cleaning was completed. Cleanliness complaint A report that a property's cleanliness did not meet expectations. Cleanliness score A numeric summary of observed cleanliness against defined criteria. Completion photos Photos taken after service to document the finished condition. Completion time The recorded time when service or a report was finished. Compliance Adherence to applicable rules, standards, agreements, or procedures. Consumables Guest or cleaning items that are used up and need replenishment. Critical issue A serious problem requiring prompt attention or escalation. Cross-contamination The unintended transfer of soil, allergens, or germs between areas. Damage Physical harm that reduces an item's condition, function, or value. Damage report A record documenting damaged property, fixtures, or contents. Debris Loose unwanted material such as crumbs, dirt, or fragments. Deck A raised outdoor platform attached to or near a property. Deep clean A detailed cleaning that addresses buildup and areas beyond routine service. Deficiency A result or condition that falls short of the required standard. Degreasing Removing oil, fat, and greasy buildup from a surface. Departure time The recorded time when a cleaner leaves the property. Descaling Removing mineral buildup caused by hard water. Disinfecting Using an approved product and method to kill specified germs. Documentation Recorded information that preserves actions, conditions, and decisions. Dusting Removing loose dust from surfaces and objects. EXIF Metadata a camera may store with a photo, such as time and location. Early check-in Guest access granted before the property's standard check-in time. Escalation Raising an issue to someone with authority to decide or respond. Evidence Information or media that supports what was observed or completed. Exception A situation that differs from the normal process or expected condition. Exterior Outdoor and outside-facing areas of the property. Filter A replaceable component that captures particles from air or water. Follow-up A later check or action used to confirm an issue was addressed. Geotag Location information associated with a photo or other record. Grill Outdoor cooking equipment provided at the property. Guest complaint A concern or problem formally raised by a guest. Guest feedback Comments from a guest about their stay or the property. Guest-impacting issue A problem likely to affect a guest's safety, access, comfort, or stay. Guest-ready Clean, safe, stocked, staged, and ready for the next guest. HVAC The property's heating, ventilation, and air-conditioning system. Hair Human or animal strands left on surfaces, fabrics, or fixtures. Hard-water stains Mineral deposits or discoloration left as hard water dries. High-touch surfaces Surfaces frequently handled, such as switches, handles, and controls. Hot tub A heated water amenity requiring cleaning, chemical balance, and safety checks. Housekeeper A person who cleans, organizes, and maintains guest accommodations. Inspection A deliberate review of a property's cleanliness, condition, and readiness. Inspection notes Written observations recorded while reviewing a property's condition. Inspector A person who checks condition, cleanliness, and readiness after service. Inventory The tracked items and quantities kept at a property. Issue history The chronological record of issues reported for a property. Issue report A record describing a problem found at the property. Key A physical device used to operate a lock. Late checkout Guest departure occurring after the property's standard checkout time. Laundry Used washable items and the process of washing and drying them. Leak Unintended escape of water, gas, or another fluid. Left-behind items Personal belongings or other items remaining after guest departure. Linen rotation Cycling linen sets through use, laundering, storage, and replacement. Linens Washable household fabrics such as sheets, pillowcases, and towels. Lock A device used to secure a door, gate, cabinet, or other access point. Lost and found The process for recording, securing, and returning items guests leave behind. Maintenance Work performed to keep property systems and items functioning properly. Maintenance clean Cleaning performed to preserve condition during vacancy or between deeper services. Maintenance issue A condition requiring repair, adjustment, or technical attention. Mildew A surface fungal growth commonly associated with damp conditions. Missed item A required cleaning or reset item that was not completed. Mold Fungal growth that can appear where moisture is present. Mopping Cleaning a hard floor with a mop and suitable solution. Not ready Explicit confirmation that unresolved conditions prevent guest readiness. Occupancy The number of people staying at or using the property. Occupied night A night a property was booked and in use by a guest. Odor removal Finding and treating the source of an unwanted smell. On-time completion Finishing required work by the agreed deadline. Owner inspection A property review performed by or on behalf of the owner. Owner instructions Directions provided by the property owner or responsible manager. PPE Personal protective equipment worn to reduce exposure to hazards. Party evidence Signs that a gathering beyond permitted use may have occurred. Patio A paved outdoor area used for seating or recreation. Pest evidence Signs of pests, including droppings, nests, damage, or sightings. Pet hair Animal hair left on floors, furniture, linens, or other surfaces. Pet waste Animal urine, feces, or associated contaminated material. Photo Verification Confirming where and when a submitted photo was taken, typically using the photo's embedded GPS and timestamp data, to support that it reflects the actual property and turnover it's attached to. Plumbing The property's water supply, drainage, fixtures, and related piping. Pool A swimming amenity requiring cleanliness, water-quality, and safety checks. Presentation The visible arrangement and overall appearance of the property. Preventable issue A problem that reasonable preparation or action could have avoided. Preventive maintenance Scheduled work intended to reduce failures and extend useful life. Property A single vacation rental managed in Clean Report, with its own checklist, restocking inventory, cleaner access link, and turnover history. Property Issue Something a cleaner flags during a turnover as needing the owner's attention — either a checklist item marked flagged, or a note left in the turnover's Clean Report. Property condition The observed physical state of the property and its contents. Property reset Restoring the entire property to its documented guest-ready state. Property-specific instructions Directions that apply to one particular property's setup or needs. Quality assurance The processes used to consistently achieve the expected service standard. Quality control Checks used to identify service results that need correction. Re-clean Cleaning repeated because the first result did not meet the required standard. Re-clean rate The share of cleaning services that require cleaning to be repeated. Readiness score A numeric summary intended to reflect guest-readiness indicators. Ready Explicit confirmation that the property is prepared for the next guest. Ready to rent Prepared and approved for the next paying guest to occupy. Recurring issue A problem that appears repeatedly across multiple visits or reports. Recycling Materials separated for collection and processing into reusable material. Rent-ready Ready to be occupied by a paying guest without further work. Rental Readiness The state of a vacation rental being fully cleaned, stocked and free of unresolved issues before the next guest arrives. Reset Returning a property or item to its expected guest-ready arrangement. Reset standard The documented arrangement and condition expected after every turnover. Residue Material left behind on a surface after use or cleaning. Resolution The action or outcome that addresses a reported issue. Restock Replenishing an item to its expected quantity. Restock forecast A projection of when a property's tracked supplies will run low or out, based on upcoming visits. Rework Additional work needed to bring a completed service up to standard. Routine clean The regular cleaning performed as part of a typical turnover. SLA A service-level agreement defining expected timing, availability, or performance. SOP An abbreviation for standard operating procedure. Safety issue A condition that could cause injury, illness, or property harm. Same-day turn A turnover where checkout and the next check-in occur on the same day. Sanitizing Reducing germs on a cleaned surface to an accepted level. Service window The period during which scheduled work must occur. Smart lock An electronic lock controlled by a code, app, or connected system. Smoke detector A device designed to detect smoke and sound an alarm. Smoking evidence Odor, ash, burns, or other signs that smoking occurred. Soap scum A film formed by soap, body oils, and minerals on bathroom surfaces. Spot clean Cleaning limited to a specific mark, spill, or small area. Spot treatment Applying a targeted cleaning method to a small affected area. Staging Arranging rooms and items into the intended guest-facing presentation. Stain removal Treating discoloration or embedded material to reduce or eliminate it. Standard operating procedure A documented, repeatable method for performing a routine operation. Supplies Materials kept for cleaning, maintenance, or guest use. Sweeping Collecting loose dirt and debris from a floor or surface. Thermostat A control used to set and regulate indoor temperature. Timestamp A recorded date and time associated with an event or photo. Touch-up A small correction made to restore an otherwise completed area. Towels Washable cloths provided for bathing, hands, kitchens, or amenities. Trash Waste intended for disposal rather than reuse or recycling. Turn A common shorthand for a vacation rental turnover. Turnaround time The available time between guest checkout and the next check-in. Turnover The period between one guest checking out of a vacation rental and the next guest checking in, during which the property is cleaned and prepared. Turnover Verification Confirming that a rental property has been cleaned, inspected and prepared for the next guest, using documented evidence such as photographs, timestamps and reported issues. Turnover history The chronological record of turnovers for a property. Unauthorized pet An animal present without permission under the booking or property rules. Vacuuming Removing dry soil and debris with a vacuum. Wear and tear Gradual deterioration resulting from ordinary use over time.