Quick Answer#
Clean Report can text a cleaner their property link when a new turnover is scheduled, and text the owner when a Clean Report is submitted. Anyone receiving texts can reply STOP at any time to opt out, or START to opt back in.
What Gets Texted#
To the cleaner — when a new turnover is detected (usually from a synced booking calendar), a text with the property's access link so they can get straight to the checklist.
To the owner — when a cleaner submits a completed Clean Report, so the owner knows a turnover is finished without needing to check the dashboard.
Opting In and Out#
Texting is only sent to numbers that have consented to receive it. A cleaner typically opts in on the property's landing page the first time they use it. Anyone can text back:
- STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to opt out immediately.
- HELP (or INFO) to receive a short help message.
- START (or UNSTOP, YES) to opt back in.
Every opt-in and opt-out is recorded, so there's a clear record of consent for each phone number.
Frequently Asked Questions#
What happens if a cleaner never opts in? They can still use their property link directly; they just won't receive automatic text notifications about new turnovers.
Why didn't I get a text even though something happened? Check that the phone number on file is correct and that it hasn't previously opted out with STOP — see Cleaner Did Not Receive a Text Notification.
Is SMS required to use Clean Report? No. Notifications are a convenience; the property's link and dashboard work the same whether or not SMS is set up.